Direct Answer: DEK-TRON does not accept returns without prior written authorization. Electrical parts are non-returnable. Mechanical parts and complete instruments may be considered for return within 30 days of shipment, subject to inspection and approval.
DEK-TRON requires prior written authorization before any product may be returned:
- Electrical parts and accessories are not returnable.
- Mechanical parts and accessories may be returned within 30 days of shipment, subject to inspection.
- Complete machines or instruments may also be returned within 30 days of shipment, with any refund determined at DEK-TRON’s discretion after inspection.
To initiate a return, the buyer must submit a written request within 30 days of the purchase date (defined as the date of shipment) and obtain written authorization from DEK-TRON. No goods will be accepted without written approval.
All related freight, shipping, and administrative costs are the responsibility of the buyer.
