Frequently Asked Questions
At DEK-TRON™ Testing Instruments, we know that precision and reliability are only part of what our customers expect. Clear answers and dependable support are just as important. This FAQ Center was created to give you quick access to the information you need about our instruments, services, and applications.
Here you’ll find answers to common questions about instrument calibration, maintenance, operation, and purchasing. Whether you’re setting up new equipment, troubleshooting, or preparing for a critical test, our goal is to make sure you have the knowledge to move forward with confidence.
If you don’t see your question answered here, our technical team is ready to help. Contact us directly for personalized support and we’ll guide you through the process.
Installation and start-up of DEK-TRON™ equipment are performed at the expense of the buyer, unless otherwise stipulated in writing by an authorized DEK-TRON™ representative.
Proper performance and operation of all DEK-TRON products are guaranteed only when used in accordance with DEK-TRON™’s published specifications. These specifications are provided in official operating manuals or may be communicated directly by an authorized DEK-TRON™ representative.
In the event of an order cancellation for any reason, DEK-TRON is entitled to collect a 15% cancellation fee based on the total purchase price, along with the cost of any materials purchased and work completed on the equipment up to the time of cancellation.
The buyer must provide a written Notice of Cancellation, which must be received by DEK-TRON to be valid. It is the buyer’s responsibility to confirm that DEK-TRON has received the notice.
DEK-TRON requires prior written authorization before any product may be returned:
- Electrical parts and accessories are not returnable.
- Mechanical parts and accessories may be returned within 30 days of shipment, subject to inspection.
- Complete machines or instruments may also be returned within 30 days of shipment, with any refund determined at DEK-TRON’s discretion after inspection.
To initiate a return, the buyer must submit a written request within 30 days of the purchase date (defined as the date of shipment) and obtain written authorization from DEK-TRON. No goods will be accepted without written approval.
All related freight, shipping, and administrative costs are the responsibility of the buyer.
Unless otherwise stipulated in writing by an authorized DEK‑TRON representative, all purchases are subject to net 30‑day payment terms. The invoice date corresponds to the date manufacturing is completed.
If shipment is delayed by the buyer, the net 30‑day period begins from the invoice date (manufacture completion), not the delivery date.
Shipping & Transportation Costs
- Collected by default unless otherwise agreed in writing by DEK‑TRON.
What warranty does DEK-TRON™ provide on its testing instruments?
DEK‑TRON™ Testing Instruments provides a one‑year limited warranty from the date of shipment on products manufactured at its Plainfield, New Jersey facility. This warranty covers defects in material and workmanship under proper use, installation, and maintenance in accordance with DEK‑TRON’s written specifications and recommendations.
Warranty service is limited to repair, replacement, or exchange of parts—at DEK‑TRON™’s option and discretion—and is performed at DEK‑TRON™’s plant in Plainfield, NJ. Buyer prepays shipping/transportation costs for any repair or replacement, and any defect must be reported in writing within the one‑year period. DEK‑TRON™ retains the right of final determination as to the existence and cause of any defect. Labor for diagnostic evaluation, removal, or installation is not included.
Exclusions
- Equipment subjected to misuse, neglect, tampering, accident, or unauthorized repair/alteration.
- Associated or related equipment or accessories not manufactured by DEK‑TRON™ (covered by their respective manufacturers).
Limitations
- This warranty is in lieu of all other warranties, expressed or implied; no DEK‑TRON™ representative may assume additional liability.
- DEK‑TRON™ is not liable for special or consequential damages arising from any alleged breach of warranty.
- Warranty is void and DEK‑TRON™ assumes no responsibility for costs, losses, or delays caused by events beyond its control, including accident, acts of nature/acts of God, transportation failures, war, fire, strikes, civil disturbances, or similar causes.
