What warranty does DEK-TRON™ provide on its testing instruments?

Direct Answer: DEK‑TRON testing instruments include a one‑year limited warranty from the date of shipment, covering defects in materials and workmanship when installed, maintained, and used according to DEK‑TRON™ specifications.

DEK‑TRON™ Testing Instruments provides a one‑year limited warranty from the date of shipment on products manufactured at its Plainfield, New Jersey facility. This warranty covers defects in material and workmanship under proper use, installation, and maintenance in accordance with DEK‑TRON’s written specifications and recommendations.

Warranty service is limited to repair, replacement, or exchange of parts—at DEK‑TRON™’s option and discretion—and is performed at DEK‑TRON™’s plant in Plainfield, NJ. Buyer prepays shipping/transportation costs for any repair or replacement, and any defect must be reported in writing within the one‑year period. DEK‑TRON™ retains the right of final determination as to the existence and cause of any defect. Labor for diagnostic evaluation, removal, or installation is not included.

Exclusions

  • Equipment subjected to misuse, neglect, tampering, accident, or unauthorized repair/alteration.
  • Associated or related equipment or accessories not manufactured by DEK‑TRON™ (covered by their respective manufacturers).

Limitations

  • This warranty is in lieu of all other warranties, expressed or implied; no DEK‑TRON™ representative may assume additional liability.
  • DEK‑TRON™ is not liable for special or consequential damages arising from any alleged breach of warranty.
  • Warranty is void and DEK‑TRON™ assumes no responsibility for costs, losses, or delays caused by events beyond its control, including accident, acts of nature/acts of God, transportation failures, war, fire, strikes, civil disturbances, or similar causes.